FAQs

What is the cancellation policy for COVID-19?

At Railway Gazette, our employees, customers and partners are our highest priorities. We are continuing to monitor the COVID-19 situation and will put in place precautionary measures to keep our customers, colleagues and employees safe in line with Public Health England , UK Government and WHO’s guidelines at that appropriate time. It is our intention to hold SmartTransit and we will continue to monitor the evolving situation and provide updates as we have them.

If the unfortunate happens and restrictions force us to postpone the event, then we will re-issue your ticket for the next edition of SmartTransit or give you a full refundWe appreciate your flexibility and support during this time, and our thoughts remain with everyone affected by the COVID-19 situation.

How can I register and book my Pass?

You can register and book here .

Where is SmartTransit USA taking place?

SmartTransit USA is taking place at the Brown Palace and Spa in Denver 

(A): 321 17th Street, Denver, CO 80202, US

(T): +1 303 297 3111

(E): Info@brownpalace.com

How can I collect my Pass?

You can collect your Pass from the registration desk.

Can I apply for a Press Pass?

You can apply for a Press Pass by emailing stephen.scott@railwaygazette.com

When can I start setting up my Exhibition space?

To confirm your set up time, please email sabera.sattar@railwaygazette.com or  events@railwaygazette.com

How can I watch the presentations after the Conference?

Presentations will be available one week after SmartTransit USA takes place. All attendees will receive a link to download the presentations via email.

Is there free WiFi?

Yes, there is free WiFi available during the conference.

What time does the Conference start?

Monday 1 November
Site Visit & Workshop: 12pm – 6pm

Tuesday 2 November
Conference Day 1: 8am – 6pm

Wednesday 3 November
Conference Day 2: 8am – 4pm

How can I book my accommodation?

Single room: $219 inc wifi
You can book your accommodation here

How do I register for the Site Visit?

The Site Visit will take place on Monday 1 November and you will need to register via the website from Monday 4 October. Early booking is recommended as spaces are limited.

Can I attend the Cocktail reception?

We are hosting two Cocktail receptions on Monday 1 November & Tuesday 2 November. Please check your Pass to see which reception you can attend.

When will the Speaker's VIP dinner take place?

The Speaker's VIP dinner will take place Monday 1 November. This is an invitation only event.